Big Apple Donuts & Coffee's store signage

JOIN US

Big Apple Donuts & Coffee

Career seekers, ignite change at Big Apple Donuts & Coffee. Since 2007, we’ve led the premium donut retail wave in South East Asia. Embrace a career that blends curiosity, compassion, and strategic impact. Join us to make a difference while crafting your path.

Step into a fulfilling profession at Big Apple Donuts & Coffee. Our journey, from 2007, reshaped South East Asia’s donut scene. Curiosity, compassion, and strategic action define careers here. Be the change with us.

HQ

IT EXECUTIVE

Job Description

  • Provide comprehensive IT support and resolve technical issues.
  • Oversee and manage IT infrastructure to ensure optimal performance.
  • Lead and execute IT project implementations.
  • Ensure network security and provide ongoing network support.
  • Offer expert support for software applications and systems.

Requirement

  • A Bachelor’s Degree or Diploma in Computer Science, Information Technology, or any other related field.
  • 2-4 years of relevant experience, preferably within the F&B industry.
  • Proficiency in network management, cybersecurity, and system administration.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Demonstrated ability to manage IT projects and meet established deadlines.
FIT OUT / STORE DESIGNER

Job Description

  • Coordinating with the mall and relevant stakeholders for drawing submissions.
  • Oversee fit-out coordination with the mall’s Fit-Out team.
  • Managing internal coordination for M&E drawings and ensuring compliance through site visits.
  • Conduct meetings and engaging with stakeholders to ensure design and regulatory compliance.
  • Managing the fit-out process, implementing cost-saving measures, and fostering technical collaboration.
  • Demonstrating adaptability in taking on additional responsibilities as needed.

Requirement

  • A Bachelor’s Degree or Diploma in Architecture, Interior Design, or any other related field.
  • 2-4 years of relevant experience, preferably within the F&B industry.
  • Experienced in Project Management.
  • Good communication & interpersonal skills.
  • AutoCAD and Computer literate.
  • Proficient in both written and spoken English & Bahasa Malaysia. Mandarin speaker is an added advantage.
OPERATION EXECUTIVE

Job Description

  • Execute all tasks assigned by the Operations Manager to ensure the efficient functioning of the outlet.
  • Oversee and supervise outlet staff, ensuring effective management of stock levels and usage.
  • Monitor and manage daily business operations and staffing arrangements at the outlet.
  • Provide coaching and training to outlet staff on customer service and product knowledge.
  • Demonstrate strong motivational skills to maintain staff engagement and performance.
  • Apply problem-solving skills to resolve issues quickly, with basic knowledge of kitchen equipment.
  • Review outlet expenditures and implement proactive strategies to ensure financial targets are achieved.
  • Develop and implement growth strategies and assist the Manager in scheduling and time management.
  • Adapt to and tackle challenges as the business continues to grow and evolve.
  • Be a dynamic individual eager to learn and grow alongside the company.
  • Foster collaboration and teamwork across departments and with other staff members.

Requirement

  • A Qualification in Pastry and Bakery, Culinary Arts, or any other related field.
  • A Diploma in Administrative or Hotel Management, or any other related field.
  • Minimum 2 years of work experience in the F&B / Retail industry.
  • Proficiency in Microsoft Office (Excel) is an added advantage.
  • Having barista skills would be an added advantage.
OPERATION ASSISTANT

Job Description

  • Execute all tasks assigned by the Operations Manager to ensure the efficient functioning of the outlet.
  • Oversee and supervise outlet staff, ensuring effective management of stock levels and usage.
  • Monitor and manage daily business operations and staffing arrangements at the outlet.
  • Provide coaching and training to outlet staff on customer service and product knowledge.
  • Demonstrate strong motivational skills to maintain staff engagement and performance.
  • Apply problem-solving skills to resolve issues quickly, with basic knowledge of kitchen equipment.
  • Review outlet expenditures and implement proactive strategies to ensure financial targets are achieved.
  • Develop and implement growth strategies and assist the Manager in scheduling and time management.
  • Adapt to and tackle challenges as the business continues to grow and evolve.
  • Be a dynamic individual eager to learn and grow alongside the company.
  • Foster collaboration and teamwork across departments and with other staff members.

Requirement

  • A Qualification in Pastry and Bakery, Culinary Arts, or any other related field.
  • A Diploma in Administrative or Hotel Management, or any other related field.
  • Minimum 2 years of work experience in the F&B / Retail industry.
  • Proficiency in Microsoft Office (Excel) is an added advantage.
  • Having barista skills would be an added advantage.

OUTLET

SERVICE CREW

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet and attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check and report on any damaged goods.
  • Update work reports & documents.
  • Team player.

Requirements

  • Minimum SPM qualifications.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, as training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Nationwide (Peninsular & East Malaysia).
PRODUCTION CREW

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet and attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check and report on any damaged goods.
  • Update work reports & documents.
  • Team player.

Requirements

  • Minimum SPM qualifications.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, as training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Nationwide (Peninsular & East Malaysia).
TRAINEE

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet and attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check and report on any damaged goods.
  • Update work reports & documents.
  • Team player.

Requirements

  • Minimum SPM qualifications.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, as training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Nationwide (Peninsular & East Malaysia).
INTERNSHIP

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet and attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check and report on any damaged goods.
  • Update work reports & documents.
  • Team player.

Requirements

  • Minimum SPM qualifications.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, as training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Nationwide (Peninsular & East Malaysia).

Company size

  • 100 – 500 Employees

Average Processing Time

  • 2 weeks

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